You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

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ZOEVACOSMETICS COM

We usually process orders within 1&#x2013;2 working days (Monday to Friday). As soon as your order is on its way, you&apos;ll receive a shipping confirmation email with your tracking link.Haven&apos;t received a shipping confirmation after 2 working days? Please check your spam folder first. Still nothing there? Simply send us your order number via our <a href="https://help.zoevacosmetics.com/en-US/contact" target="_blank" rel="noopener noreferrer">contact form</a> and we&apos;ll look into it for you.

We usually process orders within 1–2 working days. You'll then receive a shipping confirmation with your tracking link.

What can I do if I haven't received a shipping confirmation?

SHIPPING & DELIVERY

Can I change the products of an order I have already placed?

How can I cancel my order?

Can I change the shipping address of an order I have already placed?

What payment options do you offer?

Can I get a price adjustment after placing my order?

Can you declare my international order at a lower value or as a gift?

How do I apply a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not valid?

Do I have to pay customs duties or import fees?

ORDERS & PAYMENT OPTIONS

Do you offer free shipping?

How long does delivery take?

When will my order be shipped?

Does ZOEVA offer express shipping or other shipping options?

Where can I find information about my shipment?

What happens if my parcel could not be delivered?

What can I do if my parcel shows as delivered but I haven't received it?

What happens if my parcel is returned to the sender?

What can I do if my parcel is overdue?

Can I have my order delivered to a pickup point or a Packstation?

How can I return my order?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

What can I do if my parcel arrived damaged or items are missing?

What can I do if a product arrived damaged or faulty?

How can I file a product complaint?

Can I return or file a complaint about products I bought from a retailer?

When will I receive my refund?

RETURNS & COMPLAINTS

How can I create a customer account with ZOEVA?

Do I need to create a customer account to place an order?

Why can't I log in to my ZOEVA customer account?

How can I change my personal data?

How can I delete my ZOEVA customer account?

CUSTOMER ACCOUNT

Will sold-out items be restocked?

Which ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

What can I do if the colour of my product looks different than expected?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

How long does my product last after opening?

GENERAL PRODUCT INFORMATION

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Baby Fresh Eyes Under Eye Brightening Patches

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Where can I buy ZOEVA products in store?

Can I become an official reseller of your products?

How can I report a website error?

Do you have a makeup artist program or does ZOEVA offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

What can I do if I haven't received a shipping confirmation?Updated 15 days ago