My parcel has been delivered, but I have not received anything yet.Updated a year ago

Sometimes it may happen that a parcel cannot be delivered to you personally. In our experience, it is most likely that the parcel is with one of your neighbors, the front desk or at the mailroom.

In this case, we encourage you to contact your neighbors and other house residents if the parcel has been delivered to them. Please also check your mailroom, if available. Usually, the parcel should be located. We kindly ask you for a little more patience.

Should your parcel still be undetectable, please contact our Customer Care Team for further assistance.