My parcel is overdue. What to do next?Updated 10 months ago
The estimated shipping time for each country can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included.
For shipments to a non-EU country, there may be additional delays due to customs processing. If this is the case, we kindly encourage you to contact your local customs authorities for further assistance.
If your parcel has not been delivered within the expected delivery time frame, our Customer Care Team will be happy to help. You can easily use our contact form to reach out to us.