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Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated.In case your parcel is being delivered to a country other than Germany, it will be handed over to the local post as soon as it arrives in the destined country. The tracking information will automatically be updated with the foreign consignment number and the corresponding tracking link.For shipments outside of the European Union, it may take longer for the tracking status to be updated due to customs and shipping processing. Please contact your local customs authorities if you have any questions on the customs process.If you require further assistance with tracking your parcel, our Customer Care Team will be happy to assist you. You can easily use our&#xA0;<a href="https://help.zoevacosmetics.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;to reach out to us.

Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated. In case your parcel is bei

Where can I find information about my shipment?

SHIPPING & DELIVERY

Can I change the products of an order I have already placed?

I would like to cancel my order. How can I do that?

Can I change the shipping address of an order previously placed?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

How can a code be applied?

Can I use multiple discount codes simultaneously?

Why is my code not valid?

ORDERS & PAYMENT OPTIONS

Do you offer free shipping?

Does ZOEVA offer express shipping or other shipping options?

I paid for DHL delivery. Why is my parcel with the local postal service?

I have not received a shipping confirmation.

The delivery of my parcel has failed.

My parcel has been delivered, but I have not received anything yet.

My parcel is being returned to the sender.

My parcel is overdue. What to do next?

I would like to return my products. How can I proceed?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

My parcel arrived damaged or items are missing.

One or more items arrived damaged or faulty.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

RETURNS & COMPLAINTS

How can I create a customer account with ZOEVA?

Do I need to create a customer account to place an order?

I can't log into my ZOEVA customer account.

How can I change my personal data?

How can I delete my ZOEVA customer account?

CUSTOMER ACCOUNT

Will items be restocked that are currently sold out?

Which ingredients are used to manufacture ZOEVA products?

What kind of hair is used for ZOEVA cosmetic brushes?

What materials are used for manufacturing ZOEVA brushes?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my ZOEVA brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or does ZOEVA offer discounts for professionals?

I have one or more social media channels and would love to collaborate with ZOEVA!

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OTHER

Where can I find information about my shipment?Updated a year ago