Which products are not eligible for return?Updated 3 days ago

Before you initiate a return, we kindly ask you to make sure that the items are eligible for a return.

The following products are not eligible for return:

• Tested or used products
• Goods having their seal broken*
• Products that are damaged after receipt of the parcel
• Goods that are not in their original packaging
• Incomplete sets & kits
• Items that were not purchased through www.zoevacosmetics.com

*Our brush sets as well as cosmetics are considered sealed goods. That means once the packaging has been opened, we are not able to accept these as return.