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ORDERS & PAYMENT OPTIONS

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Articles

I would like to cancel my order. How can I do that?

Please note that we are only able to cancel your order in case it has not been processed for shipping yet. To request a cancellation for your order, kindly send the completed form below to our Customer Care Team. I/We (*) hereby give notice that I/we

Can I change the products of an order I have already placed?

Once an order is placed, we are unable to change, add, or remove items. In case your order has not been processed for shipping yet, we will be able to cancel your order free of charge so that you can place a new one containing all the desired items.

Can I change the shipping address of an order previously placed?

We kindly ask you to double check your data before completing your order. We understand that sometimes incomplete or incorrect information are overseen and may not be noticed before placing an order. If your order has not yet been processed and provi

What payment options do you offer?

We accept payments via Mastercard, Visa, PayPal, Klarna, Sofort, Apple Pay, GPay and iDeal. The payment options that are available for your country will be displayed during the checkout process.

Will I get a price change or price adjustment after placing my order?

Promotional offers are while supplies last, for the period listed, and can change without prior notice. The price declared at the time of order applies to an order.Discounts and promotions cannot be granted to existing orders or purchases that have b

Can you mark my international order lower than the stated value or as a gift?

We are unable to mark orders with a reduced value. As required by law, all orders will show their full value on your shipment’s customs form. Declaring that a paid order is a gift or at a reduced value to avoid import duties is a violation of interna

How can a code be applied?

Discount codes can be applied during the order process. Enter you code into the “Discount code” bar and hit “Apply”. You are browsing with your smartphone? You may need to open the order summary to be able to enter your discount code.

Can I use multiple discount codes simultaneously?

Our discount codes cannot be combined. That means that only one discount code can be applied per order.

Why is my code not valid?

Should an error message appear after entering the discount code, it may be that the code is not valid for the items in your shopping cart. Kindly check the voucher terms and conditions and the expiration date and try again. If you require further ass