GENERAL PRODUCT INFORMATION
Will sold-out items be restocked?
Especially during promotional periods, it may happen that certain products are sold out. Usually, you should have the opportunity to sign up for notifications on our website to be informed as soon as items are back in stock.
Which ingredients are used to manufacture ZOEVA products?
We stand for high quality products. You can find a full list of ingredients on our product packaging or each product page on our website.
Does ZOEVA test on animals?
No. Animal testing for cosmetics is prohibited by law in the EU and the UK, and ZOEVA complies with these regulations. Our brushes and color cosmetics are 100% vegan.
How are ZOEVA products tested?
ZOEVA is committed to providing high-quality products. The ingredients and textures used are subjected to toxicological and safety evaluative testing in accordance with the current EU Cosmetics Regulation to ensure product safety.
What can I do if the colour of my product looks different than expected?
Colours can look slightly different depending on your device and screen settings. If your product isn't what you expected, please contact our Customer Care Team for help.
Where are ZOEVA products manufactured?
Our brushes are made in northeastern China, where brush-making has a centuries-old tradition. Our cosmetics are made in Italy, the Czech Republic and Germany, and our skincare in South Korea and Germany.
What should I do if a lip product causes dryness or irritation?
Please stop using the product if it causes discomfort, as skin types vary. Our Customer Care Team is happy to give personalised recommendations, and it's worth checking the ingredients list before trying something new.
Why doesn’t my product last as long as I expected?
We design and manufacture our products for durability and performance. Factors such as skin type, weather, or usage method can affect longevity. For best results, follow our usage tips or if issues persist, reach out for tailored suggestions.
What should I do if I experience irritation or an allergic reaction?
Discontinue use immediately if you experience any adverse reaction. Contact a healthcare professional if necessary, and reach out to our Customer Care Team.
How long does my product last after opening?
The open jar symbol on the packaging shows how long your product lasts after opening – for example "24M" for 24 months.