GENERAL PRODUCT INFORMATION
Will items be restocked that are currently sold out?
Especially during promotional periods, it may happen that certain products are sold out. Usually, you should have the opportunity to sign up for notifications on our website to be informed as soon as items are back in stock.
Which ingredients are used to manufacture ZOEVA products?
We stand for high quality, cruelty-free products. You can find a full list of ingredients on our product packaging or each product page on our website.
Does ZOEVA test on animals?
We feel the need to act responsibly and build a sustainable company on an ethical, fair, and trusting basis without compromise. ZOEVA does not conduct or condone testing on animals, nor do we ask anyone to do this on our behalf. We stand for high-qua
How are ZOEVA products tested?
ZOEVA is committed to providing high-quality products that are never tested on animals. The ingredients and textures used are subjected to toxicological and safety evaluative testing in accordance with the current Cosmetics Directive to ensure produc
Where are ZOEVA products manufactured?
Our ZOEVA cosmetic brushes are manufactured in the northeastern region of China. There, the craft has been passed down through generations for centuries and is traditionally rooted in the culture. The warm, dry climate provides optimal manufacturing
The colour or shade of the product I purchased appears different to what I expected.
We strive to provide accurate product descriptions, videos and images on our website and marketing channels. However, there may sometimes be variations due to the viewing device and screen settings. If your product is not as expected, please contact
Where are ZOEVA products manufactured?
Our ZOEVA cosmetic brushes are manufactured in the northeastern region of China. There, the craft has been passed down through generations for centuries and is traditionally rooted in the culture. The warm, dry climate provides optimal manufacturing
What should I do if a lip product causes dryness or irritation?
We recommend discontinuing use if a product causes discomfort. Our formulations aim to provide nourishment, but skin types vary. Contact our customer support team for personalised recommendations or exchanges, and please consult the ingredients list
Why doesn’t my product last as long as I expected?
We design and manufacture our products for durability and performance. Factors such as skin type, weather, or usage method can affect longevity. For best results, follow our usage tips or if issues persist, reach out for tailored suggestions.
What should I do if I experience irritation or an allergic reaction?
Discontinue use immediately if you experience any adverse reaction. Contact a healthcare professional if necessary, and reach out to our customer support team.